We just had to write and thank you for going the extra mile for our client. When the shirts arrived and they were someone else's order, we thought for sure we'd be canceling our photo shoot and paying a rebooking fee. However, with your follow-through, we got the shirts in the nick of time and the shoot went off without a hitch. We really appreciate how personally your representative took care of this and kept us updated through phone calls and emails. Queensboro should be proud of how their team members represent the Queensboro commitment to customer service. The clients loved both the embroidery and the quality of the shirts so much, they asked that I phone you to see if they could purchase the misplaced shirts too! They will definitely be ordering from Queensboro in the future! You're the best!